FAQs

General

Is there an admission charge to enter the venue?

No, Elev8 Fun is a pay-as-you-play for all of our activities. There is no general admission or all-day pass—simply choose and pay for the attractions you want to enjoy!

How much does karting and other attractions cost?

You can find all pricing details on our Play Page here (insert link to play page/pricing)

What hours are you open?

Our current hours of operation may vary due to holidays, school breaks, and private events. Please check our current hours here (insert link to locations) or call us for the most up-to-date information.

Do I need to sign a waiver?

Yes, waivers are required for all activities. Sign up here (insert link)

Does every guest need their own account?

Yes, all participants must have an individual account, including children.

Can I bring in outside food?

Outside food and beverages are not allowed. However, we offer a restaurant and full-service bar for your convenience.

What are the shoe requirements?

Closed-toe, closed-heel shoes are required for certain activities including go-karts and ropes course. Crocs, sandals, flip-flops, and heels are not allowed for safety reasons.

What forms of payment are accepted at Elev8 Fun?

Elev8 Fun is a 100% cashless venue to provide a faster, smoother, and more secure experience for our guests! We accept all major credit and debit cards for payments throughout our facility.

What happens if I lose my Fun Card?

If you lose your card, you can acquire a new one at guest services. We will transfer your account information to the new card.

Do you have a Lost and Found?

Yes. If you think you may have lost something here, please contact us as soon as possible so that we can try to locate the item.

Are pets allowed?

Only trained service animals are permitted inside.

Are there lockers available?

Yes, lockers are available for free of charge for guests participating in Ropes Course, Laser Tag, or Go-Karts.

Does everyone need to sign a waiver?

Yes, everyone needs to sign a waiver. Please visit our Waivers page (insert link) for more info.

Who can sign for a minor on a waiver?

Only the legal parent or guardian of the minor.

Are dogs allowed inside?

We only allow service dogs on the property. Please keep your furry friends at home!

Do you sell gift cards?

Yes! You can purchase gift cards online [Insert Link] or buy them in person at any of our venues.

Can I leave a review?

Yes, we always welcome and value customer feedback. Please leave your reviews on our Google page HERE.

How can I report a problem?

We are committed to providing the highest level of service. If you experience an issue, please speak with the on-duty manager first to see if it can be resolved. If further assistance is needed, you can email us at (Insert Link or Email) with details of the issue. We aim to respond to all written inquiries within 48 hours.

My question wasn’t answered here. What should I do?

Send us an email at (insert email) or give us a call at (insert phone number). We are happy to help answer any questions you may have in order to provide you with the best play or party experience possible!

Can I host a private event at Elev8 Fun?

Yes! We offer private event packages for corporate events, birthdays, and more. Contact us for details.

Is there an age requirement for entering Elev8 Fun?

There is no age requirement to enter, but some activities have specific age and height requirements.

Go-Kart

What are the age and height requirements for go-kart racing?

Pro Racers (Ages 14+): Minimum height 62 inches and maximum weight 300 lbs. Cadet Racers (Ages 8-13): Minimum height 54 inches, maximum height 62 inches, and maximum weight 250 lbs. For more details on karting, visit our (insert Go-Kart page link). Be sure to check before you race!

What should I wear to race?

Closed-toe shoes are required (No Crocs, sandals, or flip-flops). Wear comfortable clothing (nothing too loose). Remove all loose jewelry before racing.

Can I race with long hair?

For safety, hair must not extend below the waistline. We recommend tying it back securely.

Can adults race in the Cadet races?

No, adults cannot race in the Cadet category, even if they meet the height and weight requirements.

What is the speed of the go-karts?

Pro karts: Up to 35 mph. Cadet karts: Up to 25 mph.

Can Pro and Cadets race together?

No, Cadets and Pros race in separate heats for safety reasons.

Can I bring my own helmet?

Helmets are provided, but if you bring your own, it must meet safety regulations.

Can you consume alcohol prior to racing?

No, due to safety regulations and the safety of all staff and patrons, no alcohol can be consumed prior to these activities.

Do you provide safety gear for go-karting?

Yes, all racers are required to wear helmets, which are provided by Elev8 Fun.

Can I purchase a go-kart membership?

Yes! We offer memberships that provide discounts on races and exclusive perks. Ask at the front desk for details.

Arcade

How does the arcade work?

To play, purchase a game card with a minimum of $5 in arcade credits or select a timed card for unlimited gameplay within your chosen time frame. For more details, visit (insert pricing link).

How do I earn arcade tickets?

Tickets are automatically loaded onto your game card when you play. Best of all, they never expire!

How do I redeem tickets for prizes?

Simply visit our Redemption Store and exchange your collected tickets for awesome prizes!

Do arcade game credits expire?

No, credits on your Fun Card never expire, so you can save them for your next visit.

Are there multiplayer arcade games?

Yes! We offer a variety of multiplayer and co-op arcade games for friends and family to enjoy together.

Bowling

What are the age requirements for bowling?

Bowling is open to guests ages 2 and up.

Do I need to wear bowling shoes?

Yes, bowling shoes are required and provided on site. Socks are available to purchase.

How many people can play in a lane?

Each lane can accommodate up to six players.

How long does a game of bowling take?

A single game takes about 10 minutes per player, so a group of six would take roughly an hour.

Can I bring my own bowling shoes?

Yes, guests are welcome to bring their own bowling shoes as long as they meet our safety standards.

Do you offer bowling leagues or tournaments?

Yes, we have bowling leagues and tournaments throughout the year. Check our website for upcoming events.

Events

How far in advance should I book my event?

We recommend booking at least 2-3 weeks in advance to secure your preferred date and time.

Does everyone in my party need to sign a waiver?

Yes, anyone participating in activities must sign a waiver.

Can I bring outside food or a birthday cake?

Outside food and drinks are not allowed, but you may bring a store-bought cake or dessert for celebrations.

How early can I arrive to set up my event space?

14 days is ideal. However, last-minute accommodations may be possible but are not guaranteed.

Does everyone in my party need to sign a waiver?

Yes, anyone participating in activities must sign a waiver.

Can I bring outside food or a birthday cake?

Outside food and drinks are not allowed, but you may bring a store-bought cake or dessert for celebrations.

Do I have to purchase food with my event booking?

Yes, events must meet minimum food and beverage requirements: • $100 minimum for birthday parties • $40 per person minimum for corporate or social events.

Can I add food on the day of my event?

Yes! However, food ordered on the day will come from the regular restaurant menu, not the catering menu. It may also take longer if there are other guest orders at the same time.

Can I bring decorations?

Yes! You are welcome to bring themed decorations. However, confetti, glitter, and silly string are not allowed.

Do you provide decorations?

We provide tablecloths, plates, napkins, cups, and utensils in red, blue, green, purple, pink, or black.

Can I hang decorations in my event space?

If you are renting a private event room, only tape may be used to attach banners to walls.

Can I reserve bowling lanes?

Bowling lanes can be pre-booked through private event packages. Otherwise, lanes are first-come, first-served.

Is there a minimum or maximum number of participants for an event?

• Minimum: 10 participants • Maximum: No limit!

Can I book just a party room without purchasing a full party package?

No, party rooms are reserved for guests who book a full event package.

How do event itineraries work?

Each event has a pre-planned itinerary to ensure a smooth experience. Our event team schedules activities in a way that prevents overcrowding and maximizes enjoyment.

Can I make special requests for my event?

Yes, special requests are considered based on space availability, other scheduled events, and operational feasibility. Last-minute changes may not be possible, so we recommend making requests in advance.

Can I request a custom event package?

Yes! We can customize event packages based on your needs. Contact our event team to discuss options.

Do you offer VIP or premium event packages?

Yes, we have VIP packages that include private rooms, catering, and personalized experiences.

Can I extend my event beyond the scheduled time?

Extensions may be possible based on availability. Additional fees may apply.

Laser Tag

What are the age requirements for Laser Tag?

Laser Tag is recommended for guests ages 6 and up.

Is there a height or weight requirement?

There are no height or weight restrictions, but players must be able to wear the laser tag vest comfortably.

Do I need to make a reservation for laser tag?

Yes, reservations are required and can be made at guest services.

How many players can join a single laser tag game?

Each laser tag game can accommodate up to 20 players at once.

Ropes Course

What are the height and weight requirements?

Rope Course: Guests must be at least 48” tall and a maximum weight of 300 lbs, with no age restrictions. Closed-toe, closed-heel shoes are required. Crocs, sandals, flip-flops, or heels are not permitted.

Is there an age requirement?

There is no specific age requirement, but participants must meet the height and weight restrictions.

What should I wear?

Closed-toe, closed-heel shoes are mandatory. Crocs, sandals, flip-flops, and heels are not allowed.

Is the Ropes Course safe?

Yes! All participants are secured with a safety harness and monitored by trained staff.

Can I leave the course early if I feel uncomfortable?

Yes, staff can assist participants in safely exiting the course at any time.

Do I need to make a reservation for the Ropes Course?

Reservations are not required. The course is available on a first-come, first-served basis.

Can I wear glasses while on the ropes course?

Yes, but we recommend using a sports strap or securing them to avoid losing them.

X-Cube

What is XCube?

Xcube is an interactive gaming experience with a large touchscreen and four smaller screens, offering escape room challenges, arcade games, and team-based experiences.

How many players can participate in XCube?

XCUBE is designed for groups of 2 to 6 players, making it a great experience for teams, families, and friends.

What types of games are available?

XCUBE features a variety of experiences, including Spy Training, Agent 8008, Crazy Gameshow, and Murder at the Mansion. New games are added regularly, with many available in multiple languages.

Do I need a reservation to play XCube?

Yes, reservations are required and can be made at guest services.

How long does an XCube game last?

Game durations vary: Spy Training (Full): 60 min, Spy Training Short / Kids: 30 mins, Agent 8008 / Crazy Gameshow / Murder at the Mansion: 30 min.

Can I pause or leave during the game?

Yes, players can temporarily exit to visit the restroom or take a short break.

Is XCube available in multiple languages?

Yes! Many XCUBE experiences are available in English, Dutch, French, German, Spanish, and Portuguese, with additional languages being added.

Can I book X-Cube for a private session?

Yes! Private sessions are available for groups. Contact us for pricing and availability.

XD Dark Ride

What is XD Dark Ride?

XD Dark Ride is an immersive, multi-sensory 3D experience combining motion seats, surround sound, and interactive shooting elements for a thrilling adventure.

How many players can participate in XD Dark Ride?

The ride accommodates up to 8 players per session.

Do I need to wear special equipment?

Yes, 3D glasses are provided to enhance the experience.

How long does a Dark Ride game last?

Each game lasts approximately 5 to 7 minutes.

What types of games are available?

Dark Ride offers a variety of themed adventures, including horror, sci-fi, and action-packed challenges.

Is Dark Ride safe for kids?

Yes, but some games may have intense visuals, loud sounds, and fast movements. Parental discretion is advised for younger children.

Is Dark Ride wheelchair accessible?

Yes! The attraction offers accessible seating options for guests with mobility needs.

Do I need to make a reservation for Dark Ride?

Reservations are not required, but availability is first-come, first-served.

Is XD Dark Ride suitable for younger children?

Some games may be too intense for younger children. We recommend parental discretion.

Axe Throwing

What are the age requirements for axe throwing?

Participants must be 21 years or older to participate.

What should I wear for axe throwing?

For safety and comfort, please wear closed-toe, closed-heel shoes—no sandals, flip-flops, or high heels. We also recommend comfortable clothing that lets you move freely while throwing.

How many people can play at once?

Each lane is limited to one person at a time, however groups can rotate turns.

How long does a session last?

Sessions typically last about an hour, including instruction and gameplay.

Do I need to make a reservation?

Yes, reservations are required and can be made at guest services.

Do you offer axe throwing coaching?

Yes! Our trained staff will provide guidance and coaching for first-time throwers.

Billiards

How much does it cost to play billiards?

Billiards costs $10 per hour per table.

Can kids play billiards?

Yes! Billiards is recommended for ages 8 and up, however younger children may require adult supervision for safety.

Are billiards tables available on a first-come, first-served basis?

Yes! Billiards tables are available on a first-come, first-served basis.

Can I play solo, or do I need an opponent?

Yes, you can play alone to practice or challenge friends in a game.

Can I rent a billiards table for a private event?

Yes, billiards tables can be reserved for private events. Ask about availability at the front desk.