Privacy Policy

Privacy Policy for Text Messages and Information Gathering

This Privacy Policy applies to Elev8 Management LLC, d/b/a Elev8 Fun, located at 7920 Citrus Park Towne Center, Tampa, FL 33625, is hereinafter referred to as “Elev8” (“we,” “our,” or “the facility”) and governs the collection, use, and protection of information gathered through text messages and other communications.

1. Information We Collect

We collect personal information that you voluntarily provide to us when engaging with our services and receiving communication. We do not collect any information about you unless you choose to provide that information to us. When you interact with us via text messages, we collect your phone number and may collect other details like preferences or requests made during communication.

This includes but is not limited to:

· For Adults and Guardians: Name, phone number, email address, payment information, and communication preferences.

· For Children (Under 18): We may collect personal information such as names, phone numbers, email addresses, and other details necessary for participation in our activities and communication. If you are a parent or guardian, you have control over the information we collect and can request to access or delete it.

2. How We Use Your Information

The information we collect is used for the following purposes:

· To communicate important updates, promotions, and event information via text messages.

· To improve our services and personalize your experience at our facility.

· To process payments, reservations, and bookings.

· To comply with legal obligations and protect the safety and security of our guests.

Text Messages: We may send you promotional offers, discounts, event reminders, or customer service messages related to your visit to our facility. You can opt-out of receiving text messages at any time by replying with “STOP.”

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information with:

· Service Providers: Companies that assist in operating our services, such as payment processors or marketing services, under strict confidentiality agreements.

· Legal Authorities: If required by law or to protect the rights and safety of our customers and employees.

4. Data Security

We take the protection of your personal information seriously. We use reasonable security measures to safeguard the information you provide to us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Parental Control

Parents and guardians can review, modify, or delete any information we have collected on their child's behalf by contacting us directly.

6. Opt-Out and Contact Information

If you no longer wish to receive text messages from us or would like to request access to, correction, or deletion of your personal information, please contact us.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you via text message or post a notice on our website. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

By providing us with your information, you consent to this privacy policy.